Friday, March 13, 2009
Career Goals - An exercise.
Thursday, March 12, 2009
Let me put it this way... NO!
Thanks for talking about the Skynet System Report with me today. Per our conversation, I will reschedule the green bug planning meeting for early August, ask Sheila to assist in completing the Clay Feet project on time and I will indefinitely postpone the Infinite Circle Meeting until after our other two projects are complete.
Wednesday, March 11, 2009
Negotiation skills during an economic downturn
Counseling is a very odd profession. Odd because we are largely given the societal task of being experts at broad range of things at which we are unlikely to actually have expertise. If you want proof of this go to an online bookstore and type in “parenting” and look at the hundreds of how-to books that you will be given. I am always amused when I go to a career development conference that there will be no fewer than five presentations or seminars on building the perfect resume… all different, but all guaranteed to “make your application stand out.” (We’ll get to this topic next week sometime.)
The same can be said for negotiation. Dozens of experts claim to have the foolproof method for getting what you want from anybody. Adding to this problem is a fable that seems to be drifting through our culture that any job offer is a lowball offer and should be countered. Nothing could be further from the truth, but that does not mean that you should never ask for more. The question is what “more” should you ask for. First, a cautionary and true tale. The names and places have been changed for standard reasons.
When I was in graduate school, my friend Norbert went to Sheboygan to complete his predoctoral internship. As you are aware, Sheboygan is a town rich in academic history and as his internship was ending he secured and interview and eventually an offer with a well-known university. He was happy, they were happy, everybody was happy. Okay. Not exactly true. His advisor, upon hearing that Norbert had accepted the job without any negotiation scolded him and told him that he ought to at least ask for moving expenses. Norbert is one of the kindest, gentlest people that I know, so I am certain his request was likewise kind and gentle. The department chair told him he would have to talk to the dean and he would get back to him. Two days later, Norbert received a letter from the chair and the dean expressing their great disappointment that he would ask them for more money after their generous package of salary and benefits and rescinded the offer of employment. (Did I mention that this was very late in the game and that Norbert had already turned down two other offers? Brrrrrr. Chilling, huh?)
Today’s lesson? What can you negotiate in a very, very bad economy?
Please sir, can I have some more?
First allow me to dispel a common myth about job offers. Most entry-level and mid-level job offers are made “on the nose.” That is, typically what you are offered is what you are going to get salary-wise. This is particularly true in large organizations where pay ladders and job categories are tightly controlled. Universities are horrible about advertising a pay range of $36,000 to $48,000 for an entry-level professional position when they know that they will be limited to offering $38,000-39,000. Any wiggle room is quite minimal.
This is not the case for seasoned mid-level and senior managers. Most often, these salary ranges will be posted as “Commensurate with experience.” One word of caution here. The current economy has made the candidate pool for these jobs much more competitive, resulting in less room to negotiate.
So, am I saying that only more experienced applicants should negotiate? Absolutely not! There are, however, a few ways to prepare yourself before you do ask for more.
Knowing is understanding.
The single most important fact to have at your fingertips is the typical salary for the position for which you are applying. The most commonly used these days seems to be Salary.Com. It takes a little tweaking, but I finally managed to get a reading for my current position and found that I am at about the 80th percentile. (About what I would expect.) For broader ranges, you could use either O’Net or California Career Zone (Even if are not in California), both have decent salary snooping tools. If possible call a few HR departments even before you begin your job search and find out the going rate for a widget salesperson.
This also goes for knowing your “salary requirements.” A common question that we get is whether or not listing a salary that is too high will result in you not being considered for a job. I always respond with the flip side which is, “What if your requirements are too low and they offer you what you ask for. Spend time making a list that includes car payment and insurance, rent/mortgage, groceries, annual clothing expenses, entertainment, medical payments, charitable gifts, etc. You don’t want to be resenting your boss a year from now because you screwed up the math now.
Compensation vs. salary.
Story #2. A few years ago a colleague at the university asked my advice about an offer her husband had received. It was about $250 more per month, but they were unsure about the company compared the large well-known company where he was currently employed. I asked about medical coverage (didn’t know), paid time off (wasn’t sure), commuting distance (30 miles further), and retirement (didn’t know). I said that I didn’t have enough information to make a decision, but it didn’t sound like a good idea. My friend then shared that he had already accepted the offer.
Over the next few weeks they found out that the new company made no contributions to the employees retirement, while the old company matched contributions up to 8% of their salary. Since he made about $4200 per month, this amounted to as much as $320 per month in additional contributions. The medical coverage was more expensive by $70 per month and did not take effect for 90 days. The additional commute time and distance cost them 15,600 additional miles on their car and between $2000 and $2500 per year in additional gas and maintenance. Finally, left a job that gave him three weeks of vacation for one that gave him two weeks, but only after he had worked a full year. Adding all of this up, his $3000 annual raise was offset by $6680 in lost benefits from his previous job.
Do a full inventory of compensation or compensation necessities before entering into negotiations with a prospective employer.
What’s on the table?
Let’s assume for a minute that salary is not on the table. Certainly, if it is within 5% to 7% of the average for the position, it is not likely that it is on the table. Following is a short list of things that you should put into play before you even begin working for your new employer.
Time Off. Many places have set standards for differentiating between sick time and vacation time. One earns x hours of vacation per month for years 1-9 and x+4 hours per day for 10+ years. If you are offered two weeks of vacation and are told that salary is non-negotiable, ask if it would be possible to have an additional 4 or 5 days of paid leave each year.
Professional Memberships and Educational Leave. Several years ago, I attempted the gambit above and was told that it was against the organization’s policy to give additional vacation time. I asked if I could have 4 or 5 days per year for “professional development” and it was granted. I have also had my professional memberships paid by my employer and consistently seek out continuing education to roll off on the boss.
Technology. This can include a range of things from smart phones to laptops. I have been a MacIntosh user for 15 years and at every job since 1995, I have negotiated the replacement of my foul Windows box with a Mac. Likewise, I have asked for laptops instead of desktops. Think about cool toys that will make you more efficient and ask for them up front.
Medical coverage. Most companies will not pay you to decline coverage, but some will. My wife works in the healthcare industry and we have exceptional coverage through her job. At two previous stops, I have negotiated to have the company’s contribution that would have otherwise gone to my policy given directly to me.
Schedule. Over the years, I have worked an assortment of flexible schedules for a number of reasons related to family, hobbies, or community involvement. In fact, I currently work a 7:30 to 4:30 day which puts me on the freeway before absolute ground-zero traffic conditions. Other options include a 9/0 schedule which is 9-hour days with every other Friday off or a 4/10 which is 10-hour days with every Friday (or Monday) off.
Telecommuting. For five years while working for one employer, I had a monthly report to write which I did from home. It gave me the flexibility of one day off per month and I generally wrote the report during two or three late evening sessions. I have a friend who has negotiated ten days a month of work from home. His roundtrip commute is 110 miles, so his ten days saves him 1100 miles of wear and tear on his car and gives him back 20 hours (1/2 week!) that he would otherwise be on the road commuting.
What’ll you give me if I eat that whole thing?
Story #3. My best friend in college was Allen. He was constantly scamming and knew every way under the sun to get money. He sold blood regularly, knew the places to take textbooks to get the best prices, and was always on the prowl for a score. The local truckstop had one of those monster steaks… 42 ounces or something… that they would give to you free if you ate it in less than a two hour sitting. One night we went in and Al ordered the steak. When it arrived, it was mountainous. Before he started, he stood up and asked everybody to come look at its towering majesty. “What’ll you give me if I eat that whole thing,” he asked everyone there. Most people just went back to their seats, but four or five offered $25 dollars if he could do it. I held their money and his, while he gnawed away at muscle, fat, gristle, and French fries. Al finished the meal with about 10 minutes to spare. As we were walking through the parking lot, he waved his newly won $125 dollars at me and said, “I probably couldn’t have finished it if it weren’t for the motivation.”
If you ask for more money or vacation or benefits and are denied, ask your new employer what you have to do to be worth the extra. Get it in behavioral terms. “Start a new program with the elementary school” or “Double the billing on the Blankenship account” or “Pass the CPA license exam.” Then get a time frame. At you first convenience send a note or email that goes something like this.
Thanks for talking with me today about my role in the organization. It was very helpful. In particular, I appreciate your willingness to reconsider my request for additional time off and professional dues after I complete my CPA exam.
Print and save this document for your first performance evaluation to jog your boss’s memory.
Here’s the deal. When it comes to getting paid it’s not just about the Benjamins.
Tuesday, March 10, 2009
The one about cover letters
A couple of days ago, I posted an entry for someone who had a question about follow-up. Apparently, he has re-thought his dilemma and realizes that he got a little ahead of his game, because his question after that post was…
Next blog topic should be on cover letter writing. I pride myself on being a good writer and I think those things are horribly awkward to write.While that seems easy, it is not so definitive and you’ll see why in a moment. Before I go there, let me express my continued surprise at the typical question that I get from students about cover letters. That question is, “What is a cover letter?” I suppress the urge most of the time to retort with a sardonic quip. It seems quite evident to me that a cover letter should “cover” your application… physically and figuratively. Sometimes a student will ask, “Why do I need a cover letter if I am sending my resume?” My general response is, “Your cover letter should be a roadmap to resume. It tells them where to look on your resume for specific requirements for their job.” It’s when I get the latter question, that I realize the validity of the former question.
To cover or not to cover, that is the question.
When I hire someone, I am always impressed at candidates who take the extra time to write a letter to accompany their resume and application. Not simply because they took the time to write it, but because our online process is fairly archaic and managing to get a cover letter through it shows real tenacity. When I review an application, if there is a cover letter, I read it before even glancing at the resume.
To make things a bit more difficult, we often have recruiters tell us that they dislike cover letters and see no added value to them. So what is the difference? Generally, college recruiters are seeking entry-level employees or they are screening applicants for a hiring manager. In such cases, they are likely reviewing several hundred applicants per day and actually reading a letter would be too time consuming. In my case, I am hiring mid-career professionals and am interested in seeing a candidate’s writing style and better understanding their background prior to applying for the job we are flying.
The bottom line? When in doubt, write the letter.
Dang! What’s in that thing?
There is a little controversy among cover letter adherents. Some people think that they should be very brief, as in really short. I am of the opinion that if you are going to write a 100-word letter that essentially says, “Here is my resume. Call me,” then you should not waste your time.
Think about it this way. Every cover letter has three parts. The “Hello-It’s-Me Part,” the “Here’s-What-I-Do Part,” and the “This-Is-When-I-Am-Available Part.”
Hello It’s Me
Brief and to the point here. It should communicate your title, current whereabouts, and why you are bothering them. It can be as simple as…
My name is Darryl Stevens and I am currently the Associate Marketing Director at Bozo’s Clown Laundry and Brake Shop. I feel that my substantial experience in marketing and public relations would be a good fit for the position of Senior Marketing Analyst at Gumby Shake and BrakeThis Is When I Am Available
I am going to jump to the end because the availability information is pretty straightforward as well. It goes something like this.
In short, I feel that I would be able to bring much useful experience to Gumby, Inc. Although I am currently completing a major project that occupies much of my time, I would be able to arrange sometime to discuss my suitability for your position. Feel free to contact me at you convenience.Here’s What I Do
For the most part, cover letters should be constructed to convey how your qualifications match someone else’s job or, as indicated above, they should be a roadmap to your resume. As an example, listed below is a partial list of responsibilities and required skills for a senior marketing position. Often one’s resume may contain this experience, but it may be difficult for a recruiter or manager to decode. Your letter should help them.
Responsibilities
(1) Manage and lead Market and Product marketing team
(2) Serve as regional leadership of strategy & planning
(3) Develop strategic briefs for assigned products for the development of National and Regional plans
Required SkillsA quick narrative means of addressing these items would be as follows. (Note that the parentheses indicate how the narrative addresses job requirements.)
(4) Minimum of 5 years of developing strategic marketing plans
(5) Strong ability to quickly and concisely build influential business cases
(6) Strong presentation development skills and the ability to give highly influential presentations
(7) Proven ability to quickly bring new programs/tactics to implementation often with incomplete and imperfect information
(8) Proven ability to lead others often without formal authority
I have been in marketing for over nine years, the last six (4) as Associate Director of Marketing at Bozo’s (1) where I was tasked with the job of producing briefs (3) and executive summaries for marketing initiatives. I learned a subtle leadership style to aid in those times when I had coordinate activities of employees who did not report to me. (8) I participated in all strategic planning events (2) for regional and national campaigns, typically as the primary spokesperson in presentations used to influence (5) other divisions to quickly adopt proposed tactics (7) for marketing assigned products. (3)The "Here's-What-I-Do" part can be more than a paragraph and is the place that you leverage not only the requirements listed on the job, but additional skill sets you have such as writing a blog or being the Jenga champion of your unit or the technology skills that you have that might be unusual for someone in your position.
Last minute thoughts.
Length - Yes, it is true that concision is valued more than articulation, but short is over-rated. I don't think that a full page cover letter is unreasonable and there may be call to move to a second page. If you are considering a third page, you have gone too far... way too far.
Tone - Business. Strictly business. Please do not start a cover letter with "Hi!" and close with a simple "Very truly yours" or "Sincerely."
Contact information - You can do it anyway you wish, but I always include full mail address, email, and phone number after my name under my signature.
To whom - If you know exactly who is getting the letter, then start it, "Dear Ms. Smith." If you are unsure, I would recommend "Dear selection committee" or "Dear Hiring Manager." No to "Dear Sir or Madame" or "To whom it may concern."
Arranging contact - Just above, I told you how to leave your contact information. Under no circumstances should you end a letter with the following. "Thank you for reviewing my resume. I will be contacting you in the next few days to discuss this position." Well, you can write that if you don't want the job. You left your contact information. They are grown-ups. They can figure it out.
Paper, ink, etc. - You might use this information for resumes and CV's, too. Do not buy extra fancy cotton bond paper with the elegant pieces of linen in the paper. Nobody cares. Often, the HR clerk will make ten copies of your resume and cover letter on really cheap institutional copy paper and send it to hiring managers. A plain 20 lb. 92 bright copy paper will do.
Email - Sure. Why not. If the application process is emailing your resume as an attachment, then attach the cover letter as well. I would also copy the cover letter as the body of the email.
In the final analysis, a cover letter will convey who you are much more personally than a resume or CV. That can work for you or against you. Your letter should strike a balance between being professional communication that allows a prospective a window on your personal style in the workplace.
PS. To my East Coast Idea Manager. Does this help?
Monday, March 9, 2009
Perhaps you noticed the economy spinning out of control
"Excuse me," I said solicitously, "Who's Arby?""Huh?" was his not unexpected reply."Arby. From the name of the restaurant. Who is he?""Wow. I never actually thought about it," he said with a true eureka look on his face. "Just a minute." He turned back to kitchen and shouted, "Hey, Jim! Come here for a minute."
"We don't know.""Anybody you can call?" I was determined to find this out."Sure. We can call Atlanta."
People from the South will understand this, but for those of you outside of the South, I will explain. Anything that is not in stock, not known, or not yet retailed or wholesaled in the South, must start in Atlanta. If you have to fly to anywhere outside of the South from anywhere inside of the South, you have to fly through Atlanta. So it made perfect sense to me that the Quest for Arby would find its way through the ATL. I ordered another Beef and Cheddar, sat down, and waited. After a few minutes, Jim approached the table looking quite defeated.
- The more jobs you apply for the better your chances of getting a job.
- The more jobs you apply for the more often you get rejected for a job.
- Being rejected for a job is depressing and increases the likelihood that you will slow down your job application process.
- Slowing down your job application process decreases the likelihood that you will get a job.